Nectrip
Last updated: August 2026
1. Introduction
Nectrip ("we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use our website and highway bus booking services, how we use it, and the choices you have.
By using our services, you agree to the practices described in this policy. If you do not agree, please do not use our services.
2. Information We Collect
- Information you provide — name, email address, phone number, travel details and other information you submit when creating an account, making a booking or contacting customer support.
- Booking information — order details, travel dates, departure and destination cities, seat selections and related transaction records.
- Payment information — payments are processed by trusted third-party payment providers. We do not store your full credit card details.
- Automatically collected information — device information, browser type, IP address, pages visited and usage data collected through cookies and similar technologies.
3. How We Use Your Information
- To process and manage your bookings, issue tickets and handle refunds or changes.
- To provide customer support and respond to your inquiries.
- To send service notifications, booking confirmations and travel reminders.
- To improve our website, services and customer experience.
- To detect, prevent and address fraud, abuse and technical issues.
- To comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We share information only with:
- Transportation operators — the bus operators fulfilling your bookings receive the passenger details necessary to provide the service.
- Service providers — payment processors, communication services and other vendors who help us operate our services, under confidentiality obligations.
- Legal authorities — where required by law, regulation or legal process.
5. Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences and understand how our website is used. You can control or delete cookies through your browser settings; some features may not function if cookies are disabled.
6. Data Security
We use appropriate technical and organizational measures — including encryption in transit and access controls — to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to provide our services, meet legal and accounting obligations, and resolve disputes. When information is no longer needed, we delete or anonymize it.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
9. Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: hi@japanbus.cn
- Phone (Japan): +81-050-5359-2024
- WeChat: toptabi888